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FAQ

Q. When will you send my order?
A. Orders are shipped within 2-3 business days.

Q. Do you do refunds or exchanges?
A. All sales are final. However if you are unhappy with your order please contact me within 5 days of receiving your order and I’ll try to work something out for you. Please check size chart before ordering.

Q. What forms of payment do you accept?
A. Visa, Mastercard, American Express, and Discover using Paypal

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Q. How secure is this store?
A. We use PayPal for all payments, which automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol(SSL) with an encryption key length of 128-bits (the highest level commercially available).

Q. Do I need a paypal account to purchase from this store?
A. No, paypal does not require you to have an account when paying with a credit card.

Q. What type of shipping do you use?
A. USPS First Class or Priority mail based on weight of shipment to offer the lowest shipping charge.

Q. Where do you ship to?
A. We currently are set up to ship through the United States and Canada.

Q. How do I know my purchase will fit?
A. Please carefully read and follow the size chart and measuring tips.

Q. How do I care for my purchase? Will it shrink?
A. Washing and drying directions are included. All fabrics are washed and dried before garments are cut out in the same way they are to be cared for after your purchase.

Q. Who designs items in shop?
A. All products are designed by Ola Mae’s designer and owner Kristen Davolt. Unless otherwise noted.

Q. Where is clothing made?
A. All clothing is made directly by Ola Mae's designer Kristen Davolt in her studio, in the greater Kansas City area in Missouri.

Q. Other Questions?
A. Please ask by filling out the contact form on this site or email Kristen@ola-maes.com